Driving decision deep into your organization
Creating a framework to drive decisions down deep into your organization is one of the most important factors in your transformation.
For the companies that take an L on transformation success — decisions about products and services, in many cases follows the path of long decision cycle times as teams need to weave through the many layers of your company’s hierarchy.
Your superstars — the ones made leaders of the transformation have the impossible task of distilling hundreds of hours of research, work, and nuanced conversation into a dreaded PowerPoint deck trying to explain in multiple governance tables the decisions made throughout the transformation. These multiple layers of hierarchy each have their own take and additions to the decisions which either dilute the original direction or outright change it.
Governance Framework
Imagine, however, a framework where governance has no overlap and is based on very distinct decision authority and accountability. This creates an environment that cultivates speed as the right decisions are made by the right people. The people closest to your customer and to front line staff are setting the direction for your transformation.
Your transformation leaders
When you pick the best people to lead your transformation, you entrusting them by giving them the accountability to make these complicated decisions. And it is not only about the decision itself — remember, these people are your future leaders and will own the outcome of the transformation. These leaders need to not only own the success but the failures and the decisions needed to deal with that failure.
There will be failures
Not every decision is going to be a winner. Not every product or service is going to be met with customer excitement or meet customer needs. This is the importance of driving decisions deep into the organization.
The cross-functional team can jump into action to course correct which is the advantage of continuous iteration in decision making. The failure can been solved quickly. This builds the iteration and velocity needed to drive your transformation forward.
