Service Delivery — The Challenges for the Government
Apr 11, 2021
Government agencies can’t call themselves inclusive if they leave behind the most vulnerable segments of society.
Where do these critical digital government breakdowns stem from?
- Lack of trust in the data
- Locking raw data out for any innovations
- Silos within departments and source systems
- Project mentality vs. ongoing data product mindset with outcomes in mind
- Architecture is so old, while the requirements are if not real time/time sensitive
- Lack of talent: data engineers are hard to recruit
- Everyone wants a change, but nobody wants to change (i.e., data sharing and innovation). People do nothing or are anxious to take bold steps.
